1
What exactly does maintenance include?
It includes cleaning temporary files, disk defragmentation, reviewing startup programs, updating drivers, and verifying operating system integrity. It does not include lost data recovery or a full system reinstall unless contracted separately.
2
Does remote support access my personal files?
The technician only sees the windows and applications necessary to diagnose and resolve the issue. No copying, reading, or transferring of personal documents is done without the client's express authorization. The session can be interrupted at any time.
3
What warranty do repairs have?
We offer a 30-day warranty on the same issue, provided that system settings have not been modified or new software installed after the intervention. The warranty covers labor, not physical damage or issues arising from third parties.
4
Do you work with Mac computers or only Windows PCs?
We service both Windows and macOS equipment. In the case of Mac, diagnostic tools may vary, but the optimization and remote support process is equivalent. For Linux, we offer basic assistance with network and desktop configuration.
5
What happens if the problem is not resolved in the first session?
If the issue requires more time than estimated, a second session is scheduled at no additional cost, provided it falls within the same diagnosis. If a hardware problem is discovered, the client is informed and the next steps are agreed upon before proceeding.
6
Can I cancel a contracted service?
Yes, you can cancel any service not yet started with at least 24 hours' notice. If the technician has already begun the remote intervention, the time spent will be billed. Cancellations are managed via email or phone.